Thursday, December 11, 2014

Veterinary Record

UPDATE: Veterinary Record access is now available. 12/16/2014

The eJournal Veterinary Record is currently unavailable. We have contacted the publisher to resolve the issue.

This post will be updated as soon as more information is available.


Access has been restored 1/16/2015

We have lost access to some content in PsychiatryOnline. Access to the DSM Library is still available.

We have lost access to the additional eBooks and eJournals below. We are in contact with the publisher to resolve the issue but at this time we do not know how long it will take to resume access.


The American Psychiatric Publishing Textbook of Psychiatry, 6th Edition
The American Psychiatric Publishing Textbook of Psychopharmacology, 4th Edition
Care of Military Service Members, Veterans, and Their Families
Clinical Manual of Geriatric Psychiatry
Dulcan's Textbook of Child and Adolescent Psychiatry
Gabbard's Treatments of Psychiatric Disorders, 5th Edition
Integrated Care: Working at the Interface of Primary Care and Behavioral Health
Management of Adults With Traumatic Brain Injury
Textbook of Psychotherapeutic Treatments
Textbook of Traumatic Brain Injury, 2nd Edition


The American Journal of Psychiatry
Psychiatric Services
The Journal of Neuropsychiatry & Clinical Neurosciences

This post will be updated as more information becomes available.

Monday, November 3, 2014

PsychiatryOnline currently unavailable

UPDATE: Access reinstated on 11/4/14

Access to PsychiatryOnline is currently unavailable. We are investigating this issue and the publisher is being contacted.

Resources affected are;

DSM® Library titles including DSM-IV-TR®
DSM-IV-TR® Handbook of Differential Diagnosis
DSM-IV-TR® Clinical Cases
Textbooks including;
The American Psychiatric Publishing Textbook of Psychiatry, Gabbard’s Treatments of Psychiatric Disorders, Textbook of Psychotherapeutic Treatments, The American Psychiatric Publishing Textbook of Geriatric Psychiatry, The American Psychiatric Publishing Textbook of Substance Abuse Treatment, The American Psychiatric Publishing Textbook of Psychopharmacology, and Manual of Clinical Psychopharmacology
Journals including;
The American Journal of Psychiatry, Psychiatric Services, Journal of Neuropsychiatry and Clinical Neurosciences, and Academic Psychiatry
We apologize for the inconvenience and will update this blog as more information becomes available.

Tuesday, October 14, 2014

E-Journal Locator Outage

Hello WesternU Community,

We are currently experiencing an unscheduled outage of the Library's E-Journal locator on the Electronic Resources page ( The outage is being looked into but there is no ETA at this time for when the service will be restored.

During this outage we would like to direct you to the Journals tab located in the Pumerantz Library Discover Service box on the Library's Landing page (

We thank you for your patience while this issue is corrected.

Thursday, September 18, 2014

Library Proxy Update

Hello WesternU Community,

Tomorrow (9/19) during IT's monthly maintenance window, the Library Proxy server will be receiving an extended update. Access to Library Electronic Resources is expected to be intermittently unavailable during the 6pm to 8pm PST maintenance.

Thank you for your patience while our services are improved!

Friday, September 12, 2014

Possible downtime for OVID due to maintenance

Due to routine maintenance, users of Ovid platforms (Nursing@Ovid, Journals@Ovid, Books@Ovid, AnatomyTV) can expect to experience downtime on Saturday, September 13, 2014, from 8:00 PM PDT until Sunday, September 14, 2014, 12:00 AM PDT(North America).

Wednesday, September 10, 2014

Electronic access to JAAHA is currently unavailable

UPDATE - Access to JAAHA has been restored 9/16/2014

The publisher of the Journal of the American Animal Hospital Association (JAAHA) has recently switched their electronic access platform from Highwire to Pinnacle. Unfortunately our access was not transferred over to the new platform. The publisher has been contacted. We will update this blog as soon as our access has been restored.

Monday, August 18, 2014

EBSCO A-Z list search shows "An error has occurred".

UPDATE - issue has been resolved

Try searching directly at

If this works for you then try searching the search boxes again.

Also, try clearing your browser cookies.

A help desk call with the provider has been opened to investigate the error.

Saturday, July 26, 2014

EDS Search Box on Library Homepage


8/4/2014 -- The issue with the search box has been resolved. It is now available from the library home page.

7/28/2014 3:09 pm - We have had to remove the search box for now. We are working with EBSCO to resolve the issue. 

The EDS Search Box on Library Homepage is not working off-campus. Please use the following URL to access the library's Discovery Service.,cookie,uid&profile=eds

We hope to have this resolved by Monday 7/28/2014.

This blog will be updated as soon as we have more information.

Friday, July 25, 2014

5-Minute Clinical Consult

UPDATE - Access has been restored. -- 7/25/14 4:00 pm

The library has lost online access to 5-Minute Clinical Consult. We have contacted the publisher. Once we have more information we will update this blog.

Thank you,
Pumerantz Library

Tuesday, July 1, 2014

Full-text articles in EBSCOhost are unavailable

UPDATE: Full-text articles are now available via EBSCOhost Databases -- 7/2/14 9:41 am

Full-text articles through our EBSCOhost databases are currently unavailable.

The databases are all still searchable, however, when requesting full-text you end up in a loop and are unable to retrieve the article.

EBSCOhost has been contacted and they were able to duplicate the problem. They are hopeful that a resolution will be in place in the next 24 hours.

This post will be updated with more information as it becomes available.

We apologize for any inconvenience.

Wednesday, June 18, 2014

IILLiad Article Request System Maintenance 5/20/2014

Hello WesternU Community,

This Friday during the IT Monthly Maintenance there will be additional maintenance for the ILLiad Article Request System. The additional work on the system should not exceed the normal 8PM PST finish time for the IT Monthly Maintenance. 

If you experience issues logging in to ILLiad following the Monthly Maintenance please email

Monday, June 9, 2014

E-Journal Search Box and A-Z List unavailable

UPDATE - The E-journal search box and A-Z list is available from the Electronic Resources web page. 6/9/14 10:00 am

The library's E-Journal search box and A-Z list is currently unavailable from the library webpage. We are working with the IT department to resolve the issue.

In the meantime, please use the direct link below to access the A-Z list and search box.

We will update this post when the issue has been resolved.

Thank you,
Library Support

Wednesday, May 7, 2014

Pomona Power Outage

Hello WesternU Community,

Due to a power outage in Pomona affecting the west end of campus, it is likely that Library Services will be offline from one to four hours. This includes all Electronic Resources, Article requests, online holds, online renewals and check out services.

We will update with more information as we have it.

Thank you for your patience during this systems outage.

Wednesday, February 26, 2014

Proxy Outage February 27th

Hello WesternU Community, 
                Thursday 2/27 at 6am PST the Library proxy server will be unavailable for approximately 15 minutes for maintenance. During this time you will be unable to connect to library electronic resources. This outage will not affect the online catalog, online holds, or online renews, just the electronic journals and search databases.

If you have any questions or concerns please contact the library by phone at 909.469.5323 or 888.704.1660, by email at, or come by in person and speak to a member of our staff!

We thank you for your patience during this brief outage. If you experience difficulties accessing electronic resources following this outage, please contact the library.