AnatomyTV Podiatric Medicine

UPDATE - There is no longer a direct link to AnatomyTV Podiatric Medicine.  Users will have to navigate to it using the instructions below.  1/7/2020 12:47 pm

The direct link to AnatomyTV Podiatric Medicine is currently not working. Please use the following work around to access the database.

1) Use the general AnatomyTV link below.

http://proxy.westernu.edu/login?url=http://www.anatomy.tv/

2) Click on the “Other Products” link

3) Then click on the “Podiatric Medicine” link

Full Text Locator in PubMed

UPDATE - Our Full Text Locator button is now working in PubMed. 12/9/2019 3:24 pm

Our Full Text Locator button is not working properly in PubMed.  This is the button that should take you to the full text article if we have access to it, or to a page to submit a request in ILLiad if we do not.  Currently, it is only going to the page to submit an ILLiad request.  We are looking into the problem now.  In the meantime, you can use the Pumerantz Library Discovery Service search box on our homepage.  The Full Text Locator is working fine there and in all our other resources.

Plumb's Veterinary Drugs

UPDATE - Plumb's is back up again, but if you are sent to the home page instead of the search page you can try closing the window and clicking on the link again. If that does not work, change the last part of the URL from "home" to "auth". 11/7/2019 11:54 am

Plumb's Veterinary Drugs is currently down off-campus. We have reached out to the vendor to see if this issue can be fixed as soon as possible. We will update this post as soon as we have more information.

ILLiad Downtime Notice

UPDATE - Access has been restored. 10/21/2019 7:50 am

The Library article request system, ILLiad, will be unavailable due to system maintenance on Monday, October 21 starting at 6 am for approximately 2 hours.

During this time, you will be unable to submit or retrieve requests from the ILLiad system. Electronic Resources (https://www.westernu.edu/library/) will be available during this outage.

If you have any questions or concerns, please contact the library at 909-469-5323 or email libsupport@westernu.edu.

Thank you for your patience while we improve our services.

Anatomy.TV - 3D Dentistry

UPDATE - We have updated to the latest version of Anatomy.tv, which uses HTML5.  This has fixed the problem with the 3D Dentistry module.  5/29/20 11:26 am

Anatomy.TV - 3D Dentistry is asking you to install a plug-in called Unity Web Player in order to work.  This plug-in is no longer being supported and may be blocked by your normal computer security settings.  If you want to bypass those settings to download the plug-in, it is at your own risk.  An alternative to Anatomy.TV - 3D Dentistry is Visible Body.  In Visible Body, go to the Views tab, click on Microanatomy and then scroll down to select Dental Anatomy. You can also download Visible Body on a tablet.  Here are the download instructions.

If there are any changes with the Anatomy.TV - 3D Dentistry program, we will post them here.

Quintessence Journals Down

UPDATE - Access has been restored to all journals. 9/4/2019 8:50 am

Our Quintessence journals are currently down.  The publisher is aware of the problem and are working to restore access.  We have the following journals via Quintessence:

• Journal of Oral & Facial Pain & Headache
• Quintessence International
• The International Journal of Oral & Maxillofacial Implants
• The International Journal of Periodontics & Restorative Dentistry
• The International Journal of Prosthodontics
• The Journal of Adhesive Dentistry

We will update this blog when access is restored.

Journal of Zoo and Wildlife Medicine

UPDATE - Access has been restored. 9/19/2019 9:15 am

We have lost access to the Journal of Zoo and Wildlife Medicine. The provider has been contacted and we are working to get access restored.  We will update this blog when we receive more information.

Journal of Dental Hygiene

UPDATE - Access has been restored. 8/13/2019 1:09 pm

We have lost access to the last year of Journal of Dental Hygiene. We currently only have access from 2004 to June 2018. The publisher has been contacted and we will update this blog when access is restored.

DynaMed Plus System Maintenance

EBSCO will be performing system maintenance on DynaMed Plus on Wednesday, August 21, 2019 from 2:00 am to 6:00 am. Users may experience interruptions or slowness during this time.

EndNote for Mac Users

This fall Apple is releasing their new operating system, Catalina (macOS 10.15). With this update, they will no longer be supporting 32-bit applications, which effects EndNote.

If you already have EndNote X9 installed, please make sure you install all available updates by going to the EndNote Help menu and selecting Check for Updates. This will allow you to continue using EndNote with the new macOS.

If you are still running EndNote X8, and do not want to upgrade to X9, you can still use it as long as you do not upgrade your OS to Catalina.

For more details on this, please visit https://support.clarivate.com/Endnote/s/article/EndNote-for-Mac-macOS-Catalina-Compatibility.

To download EndNote, please visit our EndNote page. If you have additional questions, please contact Reference at reference@westernu.edu.

McGraw-Hill eBook Library

UPDATE - Access has been restored 8/19/2019

We have temporarily lost access to McGraw-Hill eBook Library.  We are working with the vendor to restore access and will update this blog when the problem is resolved.

New Electronic Resources Page

Introducing the Pumerantz Library's new Electronic Resources page.

Why a new Electronic Resources page?

• Faster updates - Our previous E-Resources page required a 24 hour wait period to update content. Our new page can be updated at any time, so we can provide URL changes or database outage notifications to you sooner.
• Outage alerts - If a database is experiencing problems, planning an update, or currently down, we can add an icon that will alert you, with a link to our blog with more information.
• Easier navigation - you can now search for databases by title, or filter by subject.  Don't know where to start? Filter by College or program to find out which database will be most useful to you.
• Report a problem - Use our new form located in the menu on the right side of the page to report problems with library resources, services, or facilities.
• Quickly identify databases that have mobile apps - Just look for the mobile phone icon next to the database name.
• View tutorials for certain databases - We have linked vendor-created tutorials, if they are available. Look for the tutorial link underneath the database description.

Help us make it better!

We value your opinion. Please fill out our feedback form and let us know how we can improve our page.

The new Electronic Resources webpage is scheduled to go live on August 1, 2019.

ILLiad Downtime Notice

UPDATE: Access has been restored. 6/25/19 10:00 am

The Library article request system, ILLiad, will be unavailable due to system maintenance on Tuesday, June 25 at 7 am for approximately 3 hours.

During this time, you will be unable to submit or retrieve requests from the ILLiad system. Electronic Resources (https://www.westernu.edu/library/) will be available during this outage.

If you have any questions or concerns, please contact the library at 909-469-5323 or email libsupport@westernu.edu.

Thank you for your patience while we improve our services.

ILLiad Downtime Notice

On Thursday, June 6 from 4 am to 7 am, the Library article request system, ILLiad, will be unavailable due to maintenance. During this time, you will be unable to submit or retrieve requests from the ILLiad system. Electronic Resources on the Library’s webpages will be available during this outage.

If you have any questions or concerns, please contact the library at 909-469-5323 or email libsupport@westernu.edu.

Thank you for your patience while we improve our services.

PAeasy is now PA Exam Prep

PAeasy has changed their name to PA Exam Prep and changed their URL. As a result, the URL on our Electronic Resources page is not working. We are working with IT to get it updated ASAP.

Please use the following URL to access PA Exam Prep (was PAeasy.com)

http://proxy.westernu.edu/login?url=https://www.paexamprep.com/

Please contact reference@westernu.edu or call 909-469-5323 if you have any questions.

Thank you

Planned Power Outage Saturday, April 20th 6:30am - 8:30am to affect access to Library Electronic Resources

Due to the planned power outage (including the generator) in the Patient Care Center on Saturday, April 20, 2019 from 6:30AM to 8:30AM, the following services and applications* will be unavailable:

• Library Electronic Resources 
• Pharos (student printing system)
• Network Drives
• PCC S: Drive
• W: Drive (campus wide)
• PharmD J: Drive
• MiPACS (CDM/DCC application)

*There may be additional services and applications unavailable during this outage. A comprehensive list will be provided in the Friday morning e-mail that is sent out to the community.

JAOA

UPDATE Access has been restored 2/21/19

Journal of the American Osteopathic Association (JAOA) is no longer complimentary for colleges of osteopathic medicine. Online access is currently down while we establish our new paid subscription. JAOA is currently available open access online 1996-Feb 2018. We also have print issues for the entire 2018 year available for document delivery. To request document delivery please place an order through ILLiad.

Online Catalog Login Issue

UPDATE - This issue has been resolved. 2/4/19 4:10 p.m. 

We are currently experiencing login issues in the Library’s Online Catalog (https://whsl.sirsi.net) for users signing in with their WesternU credentials. If you need to submit a renewal or place a hold, please contact the Library at 909-469-5323 to request your library system PIN. This will allow you to sign in using your WesternU ID number.  

Thank you for your patience while this issue is resolved.

Latency issues in EBSCO interfaces

UPDATE- The issue has been resolved.  1/29/19 10:34am

We are currently experiencing some latency issues with our EBSCO interfaces.  Their support team is investigating the issue and we will update this blog when it has been fixed.

Affected interfaces:

• DynaMed Plus
• EBSCOhost Research Databases
• EBSCO Discovery Service
• EBSCO ebooks
• Full Text Finder