Acland's Video Atlas of Human Anatomy not working

UPDATE: Access to Acland's has been restored. 11/22/22 7:13 am

Acland's Video Atlas of Human Anatomy is not working right now. When you click on the resource you will see this reCAPTCHA error:

When you try to click on the "Take me to my Content" button you will see this error:

WORKAROUND: 

To temporarily bypass this error, you can create a personal account on another LWW product and then log in to Acland's directly.  Here are the steps to follow:

1. Log on to LWW Health Library- https://proxy.westernu.edu/login?url=https://lwwhealthlibrary.com
2. Use the drop-down menu next to Western University of Health Sciences and click Create a Free Personal Account
3. Once created, go to https://aclandanatomy.com
4. You should now be able to check the box next to reCAPTCHA and click on Take me to my Content
5. On the Acland's page, click on the Sign In link on the top right and sign in with the username and password you just created.  You should now be able to access all the content.

We have contacted the provider and are awaiting a response. We will update this blog when the problem is fixed.

Online Catalog Downtime – November 3rd

When: Thursday, November 3, 2022 - 2:00 am to 3:00 am PDT

What: The Online Catalog account feature will not be available due to scheduled maintenance.

Impact: During this time, you will not be able to access your catalog account to place holds or renew items.

You will still be able to search and access electronic material through Electronic Resources and the Discovery Service search box on the library website.

Air Conditioning Unit out in the Pumerantz Learning Center

Update: The Air Conditioning unit is functioning and is slowly cooling down the PLC. The PLC will reopen on Wednesday, August 31st.

A breaker has failed on the main air conditioner in the Pumerantz Learning Center (PLC). The closest breaker in the size that is needed is in Texas. The replacement part is being shipped overnight.

Online Catalog Downtime – August 25

What: The Online Catalog will not be available due to scheduled maintenance.

When: Thursday, Aug 25 at 9 pm to Friday, Aug 26 at 3 am PT

Impact: During this time, you will not be able to access your account to place holds or renew items.

You will still be able to search and access electronic material through Electronic Resources and the EBSCO Discovery Service (EDS) search box on the library website.

Online Catalog Downtime

The Online Catalog will be unavailable on Thursday, Aug 18 starting at 8:59 pm PT for about 3 hours due to scheduled maintenance. 

During this time, you will not be able to use the catalog (log in to your catalog account, place holds, renew items, etc.)

You will still be able to access Electronic Resources and use the EBSCO Discovery Service (EDS) Search Box on the library website to search for electronic material. 

5MinuteConsult PT videos down off campus

UPDATE: Access to the PT videos has been restored. 9/7/22 3:04 pm

The PT Exercises videos in 5MinuteConsult are not loading off campus.  We are working with the vendor to get them fixed.  We will update this blog when the problem is resolved.

Online Catalog Downtime

The Online Catalog will be unavailable on Wednesday, Aug 10 at 1 am PT for about an hour due to scheduled maintenance. 

During this time, you might not be able to log in to your catalog account, place holds, or renew material.

You will still be able to access Electronic Resources and use the EBSCO Discovery Service (EDS) Search Box on the library website. 

Lost access to LWW Health Library - Physical Therapy collection

UPDATE: Access has been restored. 8/2/22 9:42 am

We have temporarily lost access to the LWW Health Library - Physical Therapy collection of ebooks.  We are working with the vendor to get access restored as soon as possible.  We will update this blog when we get more information.

Scheduled Maintenance - ILLiad

OCLC will perform maintenance that might intermittently impact ILLiad (Interlibrary Loan and Document Delivery website) from Saturday, July 30 at 11 pm to Sunday July 31 at 3:45 am PT.

During this time, you might not be able to log in, access or submit requests. If you experience problems, please retry your request. 

Ovid Journals Downtime

The Ovid journals platform will be unavailable on July 28, 2022 starting at 9:00 pm for around 45 minutes due to scheduled maintenance.  

If you have any questions, please contact the Reference department at reference@westernu.edu.

Scheduled Maintenance - ILLiad

OCLC will perform maintenance that might intermittently impact access to ILLiad (Interlibrary Loan and Document Delivery system) from Saturday, July 23 at 11 pm to Sunday, July 24 at 6:15 am PT.

During this time, you might not be able to log in, access or submit requests. If you experience problems, please retry your request. 

Electronic Resources (https://www.westernu.edu/library/) will be available during this outage.

Lost access to older JAPMA articles

UPDATE: JAPMA no longer offers access back to 1965.  We only have access from 1996-present. 6/15/22 9:18 am

We have lost access to Journal of Podiatric Medical Association (JAPMA) articles from 1965-1995.  Access to articles from 1996-present remains unaffected.  Our provider has been contacted and we will update this blog when access is restored.

Allen Press journals down

UPDATE: Access has been restored to all journal titles. 5/23/22 8:32 am

The Allen Press platform is down and we have lost access to the following journals:

• Anesthesia Progress
• Angle Orthodontist
• Journal of Athletic Training
• Journal of Clinical Pediatric Dentistry
• Journal of Oral Implantology
• Journal of the American Animal Hospital Association
• Mental Health Clinician
• Mobilization
• Operative Dentistry
• The AAO Journal

We will update this blog when the platform is back up.

Ovid journal downtime

The Ovid journal platform will be unavailable on Thursday, May 19 starting at 9:00 pm for about 45 minutes due to scheduled maintenance.  

If you have any questions, please contact the Reference department at reference@westernu.edu.

Scheduled Maintenance - ILLiad

UPDATE 5/10/2022: Due to unforeseen circumstances, OCLC was unable to complete maintenance. The maintenance is rescheduled for Saturday, May 14 starting at 9 pm PT. It should be complete by 1 am on Sunday, May 15. We apologize for the inconvenience. 

OCLC will perform server maintenance that will affect the Interlibrary Loan and Document Delivery system, ILLiad, from Saturday, May 7 at 9 pm to Sunday, May 8 at 1 am PT.

During this time, ILLiad might be intermittently unavailable. You might not be able to access or submit requests.

Electronic Resources (https://www.westernu.edu/library/) will be available during this outage.

American Family Physician access issue

UPDATE: Journal access has been restored. 5/9/22 2:10 pm

We have lost access to the current 24 months of the journal American Family Physician.  The articles older then 24 months are available open access.  The publisher is being contacted and we hope to have access restored soon.  We will update this blog when it is fixed.

Scheduled Maintenance - Catalog

SirsiDynix will perform server maintenance that will affect the Pumerantz Library Online Catalog (Enterprise) on Thursday, April 28 from 1 am to 2 am PT.

This will affect logging into your account, placing holds, and renewing items.

Electronic Resources will be available through the Library’s webpages.

ILLiad link missing from Full Text Finder results page

UPDATE: The ILLiad link is back and working again. 3/25/22 10:12 am

 The ILLiad link is currently missing from the Full Text Finder results page.  This is the page that appears after clicking on our Pumerantz Library Full Text Locator button for articles the library does not have access to.  Normally, the ILLiad link would display and after logging in it would take you to the pre-populated article information.  Until this is fixed, you can go directly to ILLiad and fill in the article information manually to submit a request.  We will update this blog when the problem is fixed.

Scheduled Maintenance - ILLiad

UPDATE 3/23/2022: Server maintenance is postponed. ILLiad will be available. 

OCLC will perform server maintenance that will affect the Interlibrary Loan and Document Delivery system, ILLiad, on Thursday, March 24 from 6 am to 8 am PT. 

During this time, you might not be able to submit or access requests. 

Electronic Resources (https://www.westernu.edu/library/) will be available during this outage.

Thank you for your patience while we improve our services.

Scheduled Maintenance - ILLiad

OCLC will perform server maintenance that will affect the Interlibrary Loan and Document Delivery system, ILLiad, on Monday, March 21 from 6 pm to 9 pm PT.

 During this time, ILLiad might be intermittently unavailable.

 Electronic Resources (https://www.westernu.edu/library/) will be available during this outage.

 Thank you for your patience while we improve our services.

Anatomy.tv down

UPDATE: Anatomy.tv is now working again. 2/16/22 12:18 pm

Anatomy.tv is not working with EZproxy right now and is asking for a separate login.  They are aware of the problem and hope to have it fixed soon.  This also effects Anatomy.tv - 3D Dentistry and Anatomy.tv - 3D Leg, Ankle, and Foot.  We are working on getting a temporary login until the problem is fixed.  When we get that we will update this blog.

ILLiad service is down

UPDATE: ILLiad service is back up. 1/26/22 4:36PM

ILLiad is currently down. When typing in the correct username/password you will see a "Login failed" error. We are investigating the issue and will update as soon as a solution has been found.

Full Text Finder and Firefox

UPDATE: The problem appears to be fixed.  If you are still experiencing problems, please contact the Reference Department. 1/18/2022 7:28 am 

The Pumerantz Library's full text finder button (  ) is having intermittent problems when using the Firefox browser.  An error message appears that says the page isn't redirecting properly.  We are working out a fix now.  In the meantime, please try using another browser (Chrome, Edge, Safari, etc.).  We will update this blog when the problem has been resolved.