Access Medicine restored

Hello WesternU Community,

Access Medicine is once again available. If you continue to experience issues with this resource please call (909) 469-5323 or 1-888-704-1660, or email reference@westernu.edu.

We thank you for your patience during this unscheduled outage.

AccessMedicine is unavailable

The library's AccessMedicine account was disabled by the publisher in error. We are working with them to reinstate our access ASAP. We will update this post as more information becomes available.

We apologize for the inconvenience.

Article Request System Maintenance Extended

Hello WesternU Community,

Today's maintenance for the Illiad Article Request System is being extended to approximately 4pm PST.

We apologize for the inconvenience and thank you for your patience while we resolve an issue.

ILLiad Article Request System Scheduled Maintenance

Hello WesternU Community,
     December 11th from 6am PST to approximately 2pm PST the ILLiad Article Request System will be unavailable for a planned maintenance. During this time you will not be able to submit, retrieve, or modify requests you have made through ILLiad.

Please check this blog for maintenance updates.

We thank you for your patience while we improve Library Systems.

Temporary Electronic Resources Outage 10/15/13

Hello WesternU Community,

Tonight from 11:00 pm to 11:30 pm PST Library Electronic Resources will be unavailable due to server maintenance by IT.  If you have any questions or concerns, or if you experience issues with Library Electronic Resources after 11:30 pm PST please email libsupport@westernu.edu. 

Thank you for your patience while University Systems are improved.

OVID links not working on Electronic Resources page

UPDATE 10/8/2013-

Links on the Library's Electronic Resources webpage for Ovid databases are now fixed.

New direct links are below;

Nursing@Ovid

http://proxy.westernu.edu/login?url=http://ovidsp.ovid.com/ovidweb.cgi?T=JS&MODE=ovid&PAGE=main&D=ovdnurse

Books@Ovid

http://proxy.westernu.edu/login?url=http://ovidsp.ovid.com/ovidweb.cgi?T=JS&MODE=ovid&PAGE=main&D=books

Currently IT (Information Technology department) is not allowing updates to the webpages. We are trying to get an update scheduled ASAP.

Thank you for your patience.

10/7/2013

Currently the direct links to some Ovid databases are not working properly. We are currently working on the issue.

To access Nursing@Ovid or Books@Ovid, use the link below and select the database you want to search from the menu.

http://proxy.westernu.edu/login?url=http://ovidsp.ovid.com/autologin.html

We will update this entry when the links have been fixed.

Thank you

Planned Library Upgrade

Hello WesternU Community,

                Today, the Library Online Catalog (https://library.westernu.edu/uhtbin/cgisirsi.exe/x/0/0/49) will be unavailable between 7 am and approximately 3pm.  This will include online renewals and holds.  Check-out, check-in and other in-persons services will still be available.  Electronic Resources will be unaffected by this outage.

 

If you have any questions or concerns please call 909.469.5323, 888.704.1660, or email libsupport@westernu.edu.

Thank you for your patience while we improve our Library Systems

Veterinary Record

UPDATE - Access to Veterinary Record has been restored. 4/4/2013

Online access to Veterinary Record is currently unavailable. The publisher has been contacted and they are working to resolve the issue ASAP.

Dentomaxillofacial Radiology

UPDATE: Access to this title has been restored 4/10/13

Access to the electronic journal Dentomaxillofacial Radiology is currently unavailable. The publisher has been contacted and is requesting additional information from their fulfillment agency before they will reinstate our access.

Updates will be made to this post as soon as access is available.

Thank you for your patience.

EBSCO Health Source Databases

UPDATE: 4/3/13 Access has been reinstated as a Trial as the publisher works to resolve the issue.

EBSCO databases Health Source Consumer Edition and Health Source Nursing Academic Edition are currently unavailable. The publisher has been contacted. We will update this post with additional information as it becomes available.

Electronic Resources Update

Hello WesternU Community,

IT has identified and corrected the issues causing intermittent connectivity issues with Electronic Resources.  If you continue to experience connection loss please contact the Library at 909-469-5323 or 1-888-704-1660.

Thank you again for your patience while these issues were resolved.

Electronic Resources Outages

Hello WesternU Community,

Due to external issues currently affecting the university network, we are experiencing intermittent outages of several Electronic Resources Search Databases.  These outages are affecting on-campus and off-campus users.  IT is aware of the issue and is currently taking action.  We will provide more information as we have it. 

We thank you for your patience and understanding!

Article Request Service Restored

Hello WesternU Community,

ILLiad, the Library's article request service is now fully up and functional.  Thank you for your patience and understanding during the extended maintenance period. 

ILLiad Maintenance Extended

Hello WesternU Community,

The outage of the Library's article request system, ILLiad has been extended until approximately 2pm PST.

Thank you for your patience. 

Article Request Service Maintenance

Today from 8am PST to approximately 12pm PST the library’s article request service, ILLiad, will be down for a planned upgrade.  During this time you will not be able to request Interlibrary Loans or Document Deliveries.  All requests made prior to 8am today will be processed as normal when service is restored.

Article Request Service Outage

Hello WesternU Community,

                January 16^th from 7am PST to approximately 12pm PST the library’s article request service, ILLiad, will be down for a planned upgrade.  During this time you will not be able to request new or retrieve filled Interlibrary Loan or Document Delivery requests.  All requests made prior to 7am January 16^th will be processed as normal when service is restored.  If you have any questions, please see our Contact page for many ways to get in touch with us.

We thank you for your patience while we improve our systems, and Happy New Year!