AnatomyTV - 3D Dentistry & Podiatric Medicine

Update- 3D Dentistry should be working again.  Supported browser are Internet Explorer, Firefox, and Safari.  Podiatric Medicine will open once with no problems.  If you close the window and want to go back in, you will need to clear your browser history and cookies.  You can also access both 3D Dentistry and Podiatric Medicine via the main AnatomyTV link.  3D Dentistry is in the Clinical Specialties section and Podiatric Medicine is in Other Products. -10/5/18

The AnatomyTV - 3D Dentistry & Podiatric Medicine databases are not working.  The Podiatric Medicine database will open the first time you click on it.  If you close the window you will have to clear your history to open the program again.  The 3D Dentistry database gets stuck on the Unity web player download page.  We have contacted the vendor and will update this blog when the problem is resolved.

ILLiad is down

UPDATE - access has been restored - 9/25/18 3:56pm

The  Interlibrary Loan and Document Delivery service (ILLiad)  (https://westernu.illiad.oclc.org/illiad/logon.html) is down. Users will not be able to login to submit requests at this time. We will update this blog when more information is available. 

ScienceDirect eBooks off-campus

UPDATE - The problem has been fixed and all table of contents should be displaying correctly. 9/27/18

The table of contents are not displaying on our ScienceDirect ebooks when accessing them from off-campus.  The "search in this book" feature can be used to find content within the ebooks.  The vendor has been contacted and we will update this blog when the problem has been fixed.

Visible Body- Human Anatomy Atlas

UPDATE - The browser version of Visible Body is working off campus however it is very slow and can take up to 10 minutes to load. We are continuing to work with the vendor. 9/25/2018

The desktop version of Visible Body- Human Anatomy Atlas is not working off-campus.  It can still be access on campus.  The link to download the app is not affected.  We will update this blog when the problem is resolved.

EBSCO System Maintenance

EBSCO will be performing scheduled maintenance on 9/13/18 from 5-11am.  They do not anticipate any impact to customers, but there may be brief interruptions or slowness during this time. Affected resources are:

• Academic Search Elite
• Alt-Health Watch
• Biological and Agricultural Index Plus
• Business Source Elite
• DynaMed Plus
• EBSCO Discovery Service (search box on the library's homepage)
• EBSCO eBooks
• Full Text Finder (Pumerantz Library Full Text Locator button)
• CINAHL
• Health Source Consumer Edition
• Health Source Nursing Academic Edition
• Newspaper Source

eJournal Search

UPDATE - the eJournal search has been fixed- 8/24/18 7:37am

Our eJournal search tab on the library homepage and the search box on the Electronic Resources page is not working.  The vendor is aware of the problem and is currently working on it.  This problem does not effect any of our databases or the other search tabs on the library homepage.  We will update this blog when the problem is resolved.

Cochrane Library saved searches

Cochrane Library is launching a new redesigned site on Tuesday, August 7th.  They will be transferring customers' existing saved searches to the new site from 5:00pm, Sunday, August 5th to 4:59pm, Tuesday, August 7th.  They strongly recommend not using the saved search function during this time period.  If you have any problems with saved searches after this time period, please contact them at cs-cochrane@wiley.com. 

Library System Scheduled Outage

The Pumerantz Library Online Catalog (https://whsl.sirsi.net/) will be unavailable on Wednesday, July 25^th at 9 p.m. for 2-3 hours.

During this time, the Online Catalog features (item lookup, online renew, online holds, item due notices, etc.) will not be available. Electronic Resources will be available through the Library’s webpages (www.westernu.edu/library).

If you have any questions or concerns, please contact the library at 909-469-5323 or email libsupport@westernu.edu.

Thank you for your patience while we improve our library systems.

WesternU IT Monthly Maintenance window 7/20 6pm-8pm

This is a reminder that the monthly maintenance window will occur on Friday, July 20, 2018, from 6-8PM. Starting at 6PM some of our services and applications may be unavailable. You may experience short network and internet connectivity disruptions during the maintenance window. All services and connectivity should be back to full operation no later than 8PM.

During this window access to Electronic Resources may periodically be unavailable due to maintenance on the Proxy Server.

Journal Citation Reports (JCR) remote access

UPDATE - JCR is now working off-campus- 8/6/18 1:25pm

Journal Citation Reports (JCR) is not working correctly off-campus. You can still look up titles and view journal categories.  When you click on an individual journal to view the profile, you can see the current year's information, but it asks you to pay if you want to see previous years.  The problem has been reported and we will update this blog when it is resolved.

Pumerantz Library Discovery Search Box

UPDATE - the search box has been fixed 6/26/18 2:17pm

The Pumerantz Library Discovery Search box on the library's homepage is not functioning correctly.  Use this link to get to the search page.  To look up eBooks or eJournal titles, use the search box on the library's Electronic Resources page.  We will update this blog when the main search box is fixed.

eJournal search

UPDATE - access has been restored 6/6/18 1:07pm

Our eJournal search tab on the library homepage and the search box on the E-Resources page is currently not working.  The problem does not effect any of our databases or the other search tabs on the homepage.  We will update this blog when the problem is resolved.

AccessMedicine and AccessPharmacy server maintenance

McGraw Hill has notified us that Access Medical sites, including AccessMedicine and AccessPharmacy, will be down for scheduled server maintenance from 5pm -11pm on Saturday, June 2nd.

AnatomyTV- 3D Dentistry

UPDATE - access has been restored 6/5/18 2:19pm

Our access to AnatomyTV- 3D Dentistry is currently down.  The other AnatomyTV products (AnatomyTV and AnatomyTV- Podiatric Medicine) are still available.  We will update this blog when access is restored.

Embase

UPDATE - access has been restored 5/15/18 1:28pm

Embase is currently unavailable on campus.  It can be accessed from off-campus.  We are looking into the issue and will update this blog when it is resolved.

National Guideline Clearinghouse website will be unavailable after July 16, 2018 due to loss of federal funding

Notice from the Agency for Healthcare Research and Quality

The AHRQ National Guideline Clearinghouse (NGC, guideline.gov) Web site will not be available after July 16, 2018 because federal funding through AHRQ will no longer be available to support the NGC as of that date. AHRQ is receiving expressions of interest from stakeholders interested in carrying on NGC's work. It is not clear at this time, however, when or if NGC (or something like NGC) will be online again. In addition, AHRQ has not yet determined whether, or to what extent, the Agency would have an ongoing role if a stakeholder were to continue to operate the NGC. We will continue to post summaries of new and updated evidence-based clinical practice guidelines until July 2, 2018. For any questions, please contact Mary.Nix@ahrq.hhs.gov.

McGraw-Hill products (AccessMedicine, AccessPharmacy, PAEasy, eBook Library)

Notice from McGraw-Hill Education

"Please be advised that McGraw-Hill Education will be performing routine server maintenance which requires an intermittent shutdown.  While the server is intermittently offline, our Access Medical websites may not be accessible.

Maintenance: Saturday, May 5th – 5pm-11pm(PDT) "

American Family Physician

UPDATE: American Family Physician is working however their interface is misleading.  The "Buy This Issue" button is intended for people who are not paid subscribers.

We are paid subscribers so if you click on the link to the issue (illustrated by the highlighted box below) you will go to a table of contents page where you can access the full text of the articles.

Below is the direct link to American Family Physician

http://proxy.westernu.edu/login?url=https://www.aafp.org/afp/

If you continue to have issues accessing the journal, please contact the library.

Thank you

AAO Journal

UPDATE - access has been restored 4/11/18 11:32am

Our access to the AAO Journal is currently down.  We have print access from 1991-2014 and users can also submit article requests via ILLiad.

We are working with the publisher to restore access and will update this blog when it is back up.

DentoMaxilloFacial Radiology eJournal

Due to a substantial increase in price and low usage, we have cancelled our subscription to the ejournal DentoMaxilloFacial Radiology.  Access is still available via PubMed Central back to 2010 with a 12 month delay.  Users can submit a request via ILLiad for articles within the current year.

American Veterinary Medical Association (AVMA) titles not displaying correctly in EDS and Full Text Finder

Two eJournal titles from the American Veterinary Medial Association are not displaying correctly when searching EDS or when using our Full Text Finder button in other databases like PubMed.




We have contacted our provider to fix the issue.

We do have access to both these titles. The direct links are below.

American Journal of Veterinary Research -

http://proxy.westernu.edu/login?url=http://avmajournals.avma.org/loi/ajvr/

Journal of the American Veterinary Medical Association -

http://proxy.westernu.edu/login?url=http://avmajournals.avma.org/loi/javma

We will update this blog when the issue is fixed.

VetMed Resource

VetMed Resource is currently unavailable both on and off-campus. We have contacted the provider and will update this blog when we have more information.

Thank you

Proxy server is down

UPDATE: Service has been restored 1/26/18 3:47pm

The proxy server is currently not allowing people to log in off campus or into UpToDate. We are working with University IT to resolve the issue. We will update this blog as more information becomes available.

Full Text links in Publication Finder not working

UPDATE: This issue has been resolved. 1/25/18 12:03pm

If using our eJournal search the date range and links to full-text are currently unavailable. Our vendor EBSCO is currently working on the issue.

If you are using a database like PubMed or EDS and click on our Full Text Finder button, you should be directed to full text.

If you have any problems finding articles, please contact the library at reference@westernu.edu.

We will update this blog as more information becomes available.

Increase in Interlibrary Loan Turnaround Time

Update: As of  3:06 p.m. on 1/23/18, business is resuming as usual and our interlibrary loan requests are being processed.  There should no longer be a delay in our turnaround time.

Due to the federal government shutdown, there may be an increase in our turnaround time for interlibrary loans.  You are welcome to continue to submit your requests, it just may take longer to receive them.  Thank you for your patience.

Booked access

UPDATE: As of 2:20 p.m. on 1/8/2018,  Booked is now available.

The Booked server is currently down. Technical Support is actively working on the issue. We will post updates as more information becomes available.

Thank you,
Library Support

Library Proxy server off-campus access

UPDATE: As of 9:10 am on 1/8/2018 the proxy server is now available off-campus

The proxy server is currently blocked off-campus. This is causing our electronic resources to be unavailable if you are off the WesternU Network and using the proxy server to log in remotely. Technical Support is actively working on the issue. We will post updates as more information becomes available. Electronic resources are available on-campus.

Thank you,
Library Support