Annals of Internal Medicine website down

UPDATE: Access has been restored to the website. 12/1720 9:09 AM  

The website for Annals of Internal Medicine is currently down.  They hope to restore it by 9am PST today.  We will update this blog when access has been restored.

eJournals Search on Library Homepage

UPDATE: The problem with the eJournal tab has been fixed. 10/21/20 2:57 PM  

The eJournals tab in the search box on the library's homepage is not working.  The problem is being worked on, and we will update this blog when it is fixed.  You can still look up ejournals either using the search box on the top right of the Electronic Resources page, or by using this direct link.

Online Catalog Scheduled Maintenance for 10/19/2020

What: The Pumerantz Library Online Catalog (https://whsl.sirsi.net/) features (item lookup, online renew, online holds, item due notices, etc.) will not be available.

When: Monday, October 19 starting at 9 p.m. for approximately 2 to 3 hours

Why: Scheduled system maintenance to maintain functionality

Electronic Resources will be available through the Library’s webpages (www.westernu.edu/library).

Thank you for your patience while we improve our library systems.

Link Resolver down in Web of Science

UPDATE: Access to the link resolver has been restored. 10/15/20 3:03 PM  

Our link resolver (Pumerantz Library Full Text Locator button) is not working in the Web of Science database.  We have contacted their customer support and will update this blog when the problem is resolved.  If you need to check if we have access to an article you found in Web of Science, you can look up the journal name in our journal search database.

EBSCO slow response or timeout

UPDATE: Access to all resources has been restored. 9/22/20 9:39 AM  

Our EBSCO products are experiencing a slow response time or have been timing out.  Here is a list of affected products:

• EDS
• Full Text Locator
• Academic Search Elite
• Alt Health Watch
• Biological and Agricultural Index Plus
• Business Source Elite
• CINAHL
• DynaMed
• EBSCO eBooks
• Health Source: Consumer Edition
• Health Source: Nursing/Academic Edition
• Newspaper Source
• Regional Business News

EBSCO is working on the problem now.  We will update this blog when the problem is resolved.

Full Text Finder down

UPDATE: The Full Text Finder is now working. 9/18/20 5:15 PM

The Pumerantz Library's full text finder button (  ) is currently not working.  The vendor is aware of the problem and working on a fix.  

As a workaround, you can look up the journal name on our ejournal search page to see if we have access.

We will update this blog when the problem has been resolved.

EBSCO Discovery Service and Research Databases intermittent loading issues

UPDATE: Access to all resources has been restored. 9/16/20 9:29 AM 

EBSCO Discovery Service (search box on the library's home page) and Research databases are experiencing intermittent problems loading webpages.  They are working on the problem now and we will update this blog when the problem has been fixed.

Online Catalog Scheduled Maintenance

The Pumerantz Library Online Catalog (https://whsl.sirsi.net/) will be unavailable on Wednesday, September 16 from 8 p.m. to 12 a.m. due to maintenance.

During this time, the Online Catalog features (item lookup, online renew, online holds, item due notices, etc.) will not be available.

Electronic Resources will be available through the Library’s webpages (www.westernu.edu/library).

Thank you for your patience while we improve our library systems.

Plumb's Veterinary Drugs planned maintenance for 7/15/20

Plumb's Veterinary Drugs database will be performing scheduled maintenance on Wednesday, July 15, from 5:00 PM to 10:00 PM PDT.  You may experience limited access while the work is being done. 

You will still be able to:

• Search drugs
• View monographs
• View and share Medication Guides
• Use the conversion calculator

If you are experiencing problems outside of the maintenance window, please let us know.

EDS and EBSCOhost databases down

UPDATE: Access to all resources has been restored. 6/23/20 6:52 PM

EDS (search box on the library homepage) and all of our EBSCOhost databases are currently down.  EBSCO is aware of the problem and is working to fix it.  Here is a list of all the databases and resources affected:

• EDS
• Academic Search Elite
• Alt Health Watch
• Biological and Agricultural Index Plus
• Business Source Elite
• CINAHL
• DynaMed
• EBSCO eBooks
• Health Source: Consumer Edition
• Health Source: Nursing/Academic Edition
• Newspaper Source
• Regional Business News

We will update this blog when access is restored.

EDS and EBSCOhost databases down

UPDATE: Access had been restored. 5/7/20 4:17 PM

EDS (search box on the library homepage) and all of our EBSCOhost databases are currently down.  EBSCO is aware of the problem and is working to fix it.  Here is a list of all the databases and resources affected:

• EDS
• Academic Search Elite
• Alt Health Watch
• Biological and Agricultural Index Plus
• Business Source Elite
• CINAHL
• EBSCO eBooks
• Health Source: Consumer Edition
• Health Source: Nursing/Academic Edition
• Newspaper Source
• Regional Business News

We will update this blog when access is restored.

Journal of Applied Biomechanics

UPDATE: Access had been restored. 5/12/20 1:20 PM

We have temporarily lost access to Journal of Applied Biomechanics.  We are working with the provider and will update this blog when access is restored.

Wiley ebooks

UPDATE: Wiley ebooks are now opening off-campus. 4/17/20 9:32 AM

Our Wiley ebooks are having problems opening off-campus.  When you click on the PDF link to open a chapter, you are taken to a blank page or an error page, depending on your browser.  They do not work in Chrome or Safari.  If you use IE or Firefox, you can right click on the error page and open the frame in a new tab or window.  We have submitted support tickets with Wiley and our proxy provider.  We will update this blog when the problem has been fixed.

EBSCO eBooks

UPDATE: The problem with ebooks has been fixed. 4/1/20 10:22 AM

EBSCO has reported that there is an intermittent problem with their ebooks.  You may get a 404 error if you are trying to open an EBSCO ebook.  They are working on the problem and we will update this blog as soon as it is fixed.

ICE Video Library - Technical Difficulties

UPDATE: ICE Videos appear to be back up and operational. You may need to refresh your browser to resume video playback.  3/25/20 8:05 PM 

The streaming platform host used by ICE Videos is experiencing technical difficulties with video playback. Their technical support team is aware of this error and working closely with their host to resolve the issue as the highest priority. In rare events such as these, disruptions have typically lasted no longer than 30 minutes.

You may see the following error when you try to view ICE Videos:

Internal Server Error

Sorry, an error occurred. Please try again later.

Error Code: 500

We will let you know as soon as video playback returns to normal.

Proxy Server unavailable

UPDATE: Proxy server is back up, please contact libsupport@westernu.edu if you continue to have issues logging in. 3/25/20 3:20 PM

We are aware that the proxy server is not connecting while off-campus. We have reached out to the Information Technology department.

We will update this message as soon as we have more information.

Thank you,
Library Support

VitalSource partners with publishers to make ebooks available at no cost for a limited time

Many different publishers on the VitalSource platform are providing free access to their ebooks.  You will need to register for a free account to access VitalSource.  Here are the instructions:

1. Go to http://bookshelf.vitalsource.com/
2. Click on the "Create a VitalSource account" link underneath the Sign In box
3. You must use your WesternU email address when registering
4. You will be sent a confirmation email. Click on the link in the email to verify your account
5. Once you log in, click on the Explore tab to browse or search for a specific title

**You are only able to borrow 7 items 

**Free access ends May 25, 2020

For more information visit VitalSource Helps

PsychiatryOnline planned maintenance for 3/13/2020

PsychiatryOnline.org will be undergoing planned maintenance on Friday 3/13/2020 from 2PM – 5PM US PDT. During this time, PsychiatryOnline will be down for up to two hours and you may see a 404 Error message when trying to access the site.

Online Catalog Scheduled Outage

The Pumerantz Library Online Catalog (https://whsl.sirsi.net/) will be unavailable on Friday, March 6th from 7 p.m. to 7:30 p.m. due to server maintenance.

During this time, the Online Catalog features (item lookup, online renew, online holds, item due notices, etc.) will not be available. Electronic Resources will be available through the Library’s webpages (www.westernu.edu/library).

If you have any questions or concerns, please contact the library at 909-469-5323 or email libsupport@westernu.edu.

Thank you for your patience while we improve our library systems.

Plumb's Veterinary Drugs

UPDATE - Access has been restored. 2/3/2020 11:22 am

Plumb's Veterinary Drugs is currently down. We have contacted the vendor and are waiting for a response. We will update this blog with more information when it is received.

Wiley Online Library

UPDATE - Wiley is working again 1/16/2020 9:52 am

The Wiley Online library is currently down. This includes their searching database, online journals, and ebooks.  We will update this blog when it is back up.

Journal of the American Podiatric Medical Association (JAPMA)

UPDATE - Access has been restored 1/22/2020 2:57 pm

We have temporarily lost access to the Journal of the American Podiatric Medical Association (JAPMA). We have contacted the provider and will update this blog when access is restored.

Journal of Dental Education

UPDATE - our access has been restored 1/30/2020 3:10 pm

The Journal of Dental Education has switched publishers and we have temporarily lost access. It is still available open access from 2001 to 1 year ago, and we have the print version from 1998 to 2019 that you can request via ILLiad. We will update this blog when our access is restored.

Anatomy.tv images not loading

UPDATE - Anatomy.TV images are now loading 1/8/2020 7:58 am

The images are not loading on our Anatomy.TV 3D Atlas modules. We have contacted their technical support department and are waiting for a resolution. In the meantime, you can try and use our other anatomy product, Visible Body. We will update this blog with more information when it is received.