Catalog 'My Account' Unavailable – December 12

When: Thursday, December 12 between 9 pm - 11 pm PT

What: SirsiDynix is completing system maintenance that will affect the library catalog.

Impact: You will not be able to place holds or renew items through the ‘My Account’ feature.

The Electronic Resources webpage and the Discovery Service search box on the library website will be available.

Thank you for your patience while we improve the site’s security, reliability, and performance. If you have questions about items you borrowed, contact circ@westernu.edu. 

Full Text Locator missing in Pumerantz Library Discovery Service & EBSCO databases

UPDATE: The Full Text Locator button is back. 12/12/24 6:50 am

Our Full Text Locator is missing in the Pumerantz Library Discovery Service (results from the search box on library homepage) and the EBSCO databases. This is the drop down box that says "Access options". We have contacted the vendor and hope to have it working again soon. In the meantime, you can follow the below instructions to find the materials you need.

• If the resource is an ebook, you can click on the title and scroll down to the "Online Access" link at the bottom of the page. 
• If the resource is a journal article, you will have to use the search box on the homepage and use the drop-down menu to select "EJournals" and search for the journal name. 
• If we have access, once on the journal page, navigate to the volume, issue, and page of the article. 
• If we do not have access, you can submit a request in ILLiad.

Databases like PubMed, Embase, and Web of Science are not affected and will still have the Full Text Locator as usual.

EBSCO databases affected:

• Academic Search Elite
• Alt HealthWatch
• Business Source Elite
• CINAHL
• Health Source: Consumer Edition
• Health Source: Nursing/Academic Edition
• Newspaper Source
• Regional Business News
• PsycInfo

We will update this blog when the problem has been fixed.

Catalog 'My Account' Unavailable - November 19

When: Tuesday, November 19, 2024 between 9 pm - 11 pm PT

What: SirsiDynix is completing system maintenance that will affect the library catalog.

Impact: You will not be able to place holds or renew items through the ‘My Account’ feature.

The Electronic Resources webpage and the Discovery Service search box on the library website will be available.

Thank you for your patience while we improve the site’s security, reliability, and performance. If you have questions about items you borrowed, contact circ@westernu.edu.

Discovery Search Box and Most EBSCO Databases Down

UPDATE: The discovery search box and databases are working again. 11/19/24 9:41 am

The Discovery search box on the library's homepage is not working. The problem is also affecting most of the EBSCO databases:

• Academic Search Elite
• Alt Health Watch
• Business Source Elite
• CINAHL
• EBSCO eBooks
• Health Source: Consumer Edition
• Health Source: Nursing/Academic Edition
• Newspaper Source
• Regional Business News

The resources not affected are:

• DynaMed
• PsycInfo
• eJournals search

EBSCO is aware of the problem and is working on it. We will update this blog with any updates.

Discovery Search box down

UPDATE: The discovery search box is working again. 11/15/24 12:33pm 

Our discovery search box on the library home page is currently down, except for the eJournals search. All other search options go to a 404 error page. We are working to get it back up. You can still search our databases directly. We will update this blog when it is fixed.

Proxy outage

UPDATE: The proxy server is back up. 10/29/24 2:29 PM

We have lost access to our Proxy Server due to an issue at the Pomona Campus. This means that all of our Electronic Resources are not able to be access remotely until the problem is fixed.  Technical Support is working on the issue and we will update this blog when access is restored.

Catalog Maintenance - November 11

When: Monday, November 11, 2024 - 1 am to 2 am PT

What: SirsiDynix is completing server maintenance that will affect the library catalog.

Impact: The catalog will be completely down. You will not be able to search or use any of the ‘My Account’ features like placing holds or renewing items.

The Electronic Resources webpage and the Discovery Service search box on the library website will be available.

Thank you for your patience while we improve the site’s security, reliability, and performance. If you have questions about items you borrowed, contact circ@westernu.edu.

Treadmill desk not working

UPDATE: The treadmill desk is working again and the study room can be booked. 9/20/24 10:51 AM

The treadmill desk located in study room 304 is not working and will need to be serviced. The room has been blocked off until it has been repaired. We will update this blog when it is fixed.

ILLiad Maintenance - 9/13 to 9/14

When: Friday, Sept. 13 at 9 pm to Saturday, Sept.14 at 9 am PT.

What: OCLC is completing server maintenance that might affect ILLiad, the Interlibrary Loan and Document Delivery website.

Impact: The website will be available but may intermittently go down. If you encounter issues, please try again.  

Thank you for your patience while we improve the site’s security, reliability, and performance. If you have questions about your requests, contact ill@westernu.edu.

DynaMed maintenance- August 27

DynaMed is scheduled to undergo maintenance on Tuesday, August 27th at 3:00 pm, which should last one hour. During this time, it is possible that a user may encounter a domain or server error when trying to access the product. Any impacted users will encounter the issue for 30 seconds or up to 5 minutes. If you have trouble accessing DynaMed outside of the maintenance window, please contact reference@westernu.edu.

Catalog Maintenance – August 14

When: Wednesday, August 14, 2024 - 1 am to 2 am PT

What: SirsiDynix is completing server maintenance that will affect the library catalog.

Impact: You will not be able to search the catalog or use any of the ‘My Account’ features like placing holds or renewing items.

The Electronic Resources webpage and the Discovery Service search box on the library website will be available.

Thank you for your patience while we improve the site’s security, reliability, and performance. If you have questions about items you borrowed, contact circ@westernu.edu.

Annual Reviews eJournals Access Problems

UPDATE: Access has been restored 7/31/24 6:54 AM

We are experiencing access issues on the Annual Reviews ejournals platform. A message displays that says "Verifying you are human. This may take a few seconds" and does not progress past that. We have contacted the publisher and will update this blog when the problem has been resolved.

ILLiad Website Outage - July 19

UPDATE: Access has been restored 7/22/2024 7:30am

The ILLiad website is currently down. It is impacted by the Microsoft CrowdStrike issue. We are working with the vendor to fix it and will update this post when ILLiad is back online.

Thank you for your patience. 

Booked Maintenance – July 19

When: Friday, July 19 from 6 pm to 8 pm PT

What: Booked, the study room reservation system, will be down during this Friday’s IT Monthly Maintenance for an upgrade.

Impact: You will not be able to access the site to make or modify your study room reservations. If you have questions about reservations, contact circ@westernu.edu.

Thank you for your patience while we improve the site’s security, reliability, and performance.

AccessPhysiotherapy/F.A. Davis and AccessPharmacy

UPDATE: Access has been restored 7/3/24 11:00AM

AccessPhysiotherapy/F.A. Davis and AccessPharmacy are currently unavailable. We understand the frustration that comes with our resources being unavailable and we are doing everything we can to reinstate our access. We apologize for the inconvenience. 

EBSCO eBooks System Maintenance

 EBSCO will be performing scheduled maintenance on Saturday, June 22nd starting at 10:00pm. It is expected to be completed in approximately 30 minutes. During this time you will not be able to download ebooks through EBSCO. You will still be able to read ebooks online during this time. If you have problems downloading outside of the maintenance window, please contact reference@westernu.edu.

Catalog Maintenance – June 11

When: Tuesday, June 11 from 12 am to 2 am PT

What: SirsiDynix is completing server maintenance that will affect the online catalog.

Impact: You will be able to search the catalog but will not be able to place holds or renew items.

You will still be able to search and access electronic material through the Electronic Resources webpage and the Discovery Service search box on the library website.

Thank you for your patience while we improve the site’s security, reliability, and performance. If you have questions about items you borrowed, contact circ@westernu.edu.

ILLiad Maintenance – May 31 to June 1

When: Friday, May 31 at 11:30 pm to Saturday, June 1 at 4 am PT.

What: OCLC is completing server maintenance that might affect ILLiad, the Interlibrary Loan and Document Delivery website.

Impact: The website will be available but may intermittently go down. If you encounter issues, please try again.  

Thank you for your patience while we improve the site’s security, reliability, and performance. If you have questions about your requests, contact ill@westernu.edu.

Losing Access to 5MinuteConsult Database

In July we will lose access to the 5MinuteConsult point-of-care database. Access to this product had been given to us complementarily via Ovid, but that will be ending in July and we will not be purchasing it. For any questions or concerns, please contact the Reference Department at reference@westernu.edu.

EBSCO PDF viewer access error

UPDATE: Access to PDFs has been restored. 5/20/24 10:50 am

EBSCO has notified us that there is a problem opening PDFs on their platform.  Here are the affected databases:

• EBSCO Discovery Service (EDS) [search box on the library home page]
• ESCOhost Research Databases
• Alt HealthWatch
• Business Source Elite
• CINAHL
• ERIC
• Health Source: Nursing/Academic
• Newspaper Source
• Regional Business News
• Psycinfo

We will update this blog when the problem has been resolved.

Removal of McGraw-Hill eBook Library

 McGraw-Hill is sunsetting its eBook Library, which means we will be losing access to the First Aid ebook collection. Access will end on July 20th and the link will be removed from our Electronic Resources page at that time. If you have any questions, please contact the Reference Department at reference@westernu.edu.

Booked Maintenance - May 17

When: Friday, May 17 from 6 pm to 8 pm PT

What: Booked, the study room reservation system, will be down during this Friday’s IT Monthly Maintenance.

Impact: You will not be able to access the site to make or modify your study room reservations. If you have questions about reservations, contact circ@westernu.edu.

Thank you for your patience while we improve the site’s security, reliability, and performance.

Catalog Maintenance – May 3

When: Friday, May 3 from 2 am to 3 am PT

What: SirsiDynix is completing server maintenance that will affect the online catalog.

Impact: The online catalog will not be available during this time.

You will still be able to search and access electronic material through the Electronic Resources webpage and the Discovery Service search box on the library website.

Thank you for your patience while we improve the site’s security, reliability, and performance. If you have questions about items you borrowed, contact circ@westernu.edu.

ILLiad Maintenance - April 20

When: Saturday, April 20 from 6 pm to 7:05 pm PT.

What: OCLC is completing server maintenance that might affect ILLiad, the Interlibrary Loan and Document Delivery website.

Impact: The website will be available but may intermittently go down. If you encounter issues, please try again.  

Thank you for your patience while we improve the site’s security, reliability, and performance. If you have questions about your requests, contact ill@westernu.edu.

Catalog Maintenance – March 28

When: Thursday, March 28 from 2 am to 3 am PT

What: SirsiDynix is completing server maintenance that will affect the online catalog.

Impact: The online catalog will be available for searching but “My Account” features like renewing or placing holds will not work.  

You will still be able to search and access electronic material through the Electronic Resources webpage and the Discovery Service search box on the library website.

Thank you for your patience while we improve the site’s security, reliability, and performance. If you have questions about items you borrowed, contact circ@westernu.edu.

ILLiad Upgrade – March 28

When: Thursday, March 28 from 6 am to 8 am PT

What: We are upgrading the ILLiad (Interlibrary Loan and Document Delivery) system to a new version.

Impact: The ILLiad website will not be available.

You will still be able to search and access electronic material through the Electronic Resources webpage and the Discovery Service search box on the library website.

Thank you for your patience while we improve the site’s security, reliability, and performance. If you have questions about your requests, contact ill@westernu.edu.

Catalog Maintenance – March 27

When: Wednesday, March 27 from 2 am to 4 am

What: SirsiDynix is completing maintenance that will affect the online catalog.

Impact: The online catalog will be available for searching but “My Account” features like renewing or placing holds will not work.  

You will still be able to search and access electronic material through the Electronic Resources webpage and the Discovery Service search box on the library website.

Thank you for your patience while we improve the site’s security, reliability, and performance. If you have questions about items you borrowed, contact circ@westernu.edu.

ILLiad and University Archives Digital Collections Maintenance – March 23, 2024

When: Saturday, March 23 at 9 pm to Sunday, March 24 at 12:20 am PT.

What: OCLC is completing server maintenance that might affect ILLiad, the Interlibrary Loan and Document Delivery website, and the University Archives Digital Collections.

Impact: The websites will be available but may intermittently go down. If you encounter issues, please try again.  

Thank you for your patience while we improve the site’s security, reliability, and performance. If you have questions, contact:

For ILLiad: ill@westernu.edu.

For University Archives Digital Collections: uarchives@westernu.edu.   

ILLiad Downtime – February 29

When: Thursday, February 29 from 2 am to 6 am PT

What: ILLiad, the Interlibrary Loan and Document Delivery website, will not be available due to a system migration.

Impact: During this time, you will not be able to access or submit requests. 

If you encounter any issues after migration is complete, contact ill@westernu.edu.  

Thank you for your patience while we improve the site’s security, reliability, and performance.

Online Catalog Maintenance – January 24, 2024

When: Wednesday, January 24th from 1 am to 2 am PT

What: The Online Catalog will be down due to scheduled maintenance.

Impact: During this time you will not be able to place holds or renew items.

You will still be able to search and access electronic material through the Electronic Resources webpage and the Discovery Service search box on the library website.

If you questions about items you borrowed or experiencing issues after the maintenance, please contact circ@westernu.edu. 

Lost Access to eJournals

UPDATE: Access to all journals has been restored. 2/2/24 3:58 pm

We have temporarily lost access to the following ejournals.

• AAO Journal- lost access to 2023
• Diabetes Care- lost access to February 2023 to present
• Journal of Allied Health- lost access to volume 51 issues 2-4, 2022
• Journal of the American Podiatric Medical Association (JAPMA)- lost access to 1996 to present
• Operative Dentistry- lost access to 2022 to present

The provider has been notified and we will update this blog when access has been restored.