eBooks not showing up in EDS

Most of our ebooks are currently not displaying on EDS (Pumerantz Library Discover Search box on the homepage). The only ebooks displaying are those provided by EBSCO. If you do not see an ebook that you know we have, try going directly to the provider. Here is a list of our other ebook providers.

• Access Case Files
• AccessMedicine
• AccessPharmacy
• AccessPhysiotherapy/F.A. Davis
• Books@Ovid
• LWW Health Library
• PsychiatryOnline
• R2 Digital Library
• ScienceDirect
• Wiley Online Library

We will update this blog when the problem has been fixed.

PubMed not working with OpenAthens

UPDATE: PubMed is now working with OpenAthens. 9/7/26 10:06am

PubMed is currently not working with OpenAthens. Please use this URL to go directly to PubMed: https://pubmed.ncbi.nlm.nih.gov/?otool=westulib. If you use the Pumerantz Library Full Text Locator button to check for full text, you will need to then click on the guest login at the top of the Full Text Locator Results page (gray bar) to log in to check for access.

 We are working on the problem and will update this blog when it has been fixed.

EBSCO access issues

UPDATE: The error has been fixed. 6/25/26 11:14am

All of our EBSCO databases are giving a 403 error. If you see this error, please try refreshing the page.  EBSCO is aware of the issue and working to resolve it. Here is a list of the affected resources:

• Academic Search Elite
• Alt Health Watch
• APA PsycInfo
• Business Source Elite
• CINAHL
• EBSCO eBooks
• Health Source Consumer Edition
• Health Source Nursing/Academic Edition
• Newspaper Source
• Regional Business News

We will update this blog when the problem is fixed.

Library System Migration - May 26 to May 29

We are migrating to a new library system on Friday, May 29. This will let us bring you one place where you can start your research and manage your library account.  

• The last day to use the current catalog to manage your holds and renew items is Tuesday, May 26.
• For help with items you borrowed during the transition, contact us at circ@westernu.edu or 909-469-5323.
• Holds and renewals are moving to EBSCO Discovery Service on Friday, May 29.

The Electronic Resources webpage and the Discovery Service search box on the library website will continue to be available for searching. 

Thank you for your patience and support as we improve the library experience!  

ILLiad Maintenance – April 10 and 11

When: Friday, April 10 at 8 pm to Saturday, April 11 at 4 am PT.

What: OCLC is performing critical upgrades affecting ILLiad.

Impact: ILLiad may be intermittently unavailable during maintenance. You might not be able to submit or access your requests.

Thank you for your patience while we improve the site’s security, reliability, and performance. If you have questions about your requests, contact ill@westernu.edu.

Catalog Maintenance – March 26

When: Thursday, March 26 from 3 am – 4 am PT

What: SirsiDynix is updating a server that will affect the catalog.

Impact: The catalog will be available for searching but “My Account” will be down. You will not be able to log in to place holds or renew items.

You will still be able to search the catalog, use the Electronic Resources webpage and the Discovery Service search box on the library website.

Thank you for your patience while we improve the site’s security, reliability, and performance. If you have questions about items you borrowed, contact circ@westernu.edu.

Catalog Maintenance – March 24

When: Tuesday, March 24 from 2 am – 3 am PT

What: SirsiDynix is performing server maintenance.

Impact: The library catalog will be completely down during maintenance. Searching, renewing items, and placing holds will not be available. However, the Electronic Resources webpage and the Discovery Service search box on the library website will be available.

Thank you for your patience while we improve the site’s security, reliability, and performance. If you have questions about items you borrowed, contact circ@westernu.edu.

Catalog Maintenance – March 4

When: Wednesday, March 4 from 1 am – 2 am PT

What: Some library catalog features will be offline during server maintenance.

Impact: The catalog will be available for searching but “My Account” features like placing holds, renewing items, or accessing your account will be down.

The Electronic Resources webpage and the Discovery Service search box on the library website will be available.

Thank you for your patience while we improve the site’s security, reliability, and performance. If you have questions about items you borrowed, contact circ@westernu.edu.

Catalog Maintenance – February 2

When: Monday, February 2 from 1 am – 2 am PT

What: SirsiDynix is completing system maintenance that will affect the library catalog.

Impact: The catalog will be down for 1 hour. Searching and accessing ‘My Account’ will be unavailable.

The Electronic Resources webpage and the Discovery Service search box on the library website will be available.

Thank you for your patience while we improve the site’s security, reliability, and performance. If you have questions about items you borrowed, contact circ@westernu.edu.

ILLiad Maintenance – December 20 & 21

When: Saturday, December 20 at 1 pm to Sunday, December 21 at 1 am PT.

What: OCLC is performing critical upgrades affecting ILLiad.

Impact: ILLiad may be intermittently unavailable during maintenance. You might not be able to submit or access your requests.

Thank you for your patience while we improve the site’s security, reliability, and performance. If you have questions about your requests, contact ill@westernu.edu.

Catalog Maintenance – December 4

When: Thursday, December 4 from 1 am – 2 am PT

What: SirsiDynix is completing system maintenance that will affect the library catalog.

Impact: The catalog will be available for searching but “My Account” features like placing holds, renewing items, or accessing your account will be down.

The Electronic Resources webpage and the Discovery Service search box on the library website will be available.

Thank you for your patience while we improve the site’s security, reliability, and performance. If you have questions about items you borrowed, contact circ@westernu.edu.

Catalog Maintenance – October 23

When: Thursday, October 23 from 1 am – 2 am PT

What: SirsiDynix is completing system maintenance that will affect the library catalog.

Impact: The catalog will be down.

The Electronic Resources webpage and the Discovery Service search box on the library website will be available.

Thank you for your patience while we improve the site’s security, reliability, and performance. If you have questions about items you borrowed, contact circ@westernu.edu.

ILLiad Maintenance – October 11 & 12

When: Saturday, October 11 at 6 pm to Sunday, October at 4 am PT.

What: OCLC is performing planned maintenance affecting ILLiad.

Impact: ILLiad may be intermittently unavailable during maintenance. You might not be able to submit or access your requests.

Thank you for your patience while we improve the site’s security, reliability, and performance. If you have questions about your requests, contact ill@westernu.edu.

Catalog Maintenance – August 22

When: Friday, August 22 from 1 am – 2 am PT

What: SirsiDynix is completing system maintenance that will affect the library catalog.

Impact: The catalog will be available for searching but “My Account” features like placing holds, renewing items, or accessing your account will be down.

The Electronic Resources webpage and the Discovery Service search box on the library website will be available.

Thank you for your patience while we improve the site’s security, reliability, and performance. If you have questions about items you borrowed, contact circ@westernu.edu.

 

ScienceDirect not working with federated login

UPDATE: Federated access for ScienceDirect is now working as expected. 8/14/25 8:33am

Federated access via ScienceDirect is not working. This means that when you are trying to access a ScienceDirect article via the Pumerantz Library Discovery Service (search box on the homepage), PubMed, or another database, you are directed to enter your institution information, but it never takes you to the article. We have created a screencast of the problem.

To access ScienceDirect articles, you will need to open a ScienceDirect session with an OpenAthens redirector link: https://go.openathens.net/redirector/westernu.edu?url=https://www.sciencedirect.com (also found on the Electronic Resources page). You can then go back to PubMed, Pumerantz Library Discovery Service, or another database and will be able to access ScienceDirect articles.

We are working on fixing this problem. We will update this blog when it has been resolved.

Catalog Maintenance – August 18

When: Monday, August 18 from 1 am – 2 am PT

What: SirsiDynix is completing system maintenance that will affect the library catalog.

Impact: The catalog will be unavailable during maintenance. You will not be able to place holds, renew items, or access your account.

The Electronic Resources webpage and the Discovery Service search box on the library website will be available.

Thank you for your patience while we improve the site’s security, reliability, and performance. If you have questions about items you borrowed, contact circ@westernu.edu.

ILLiad Maintenance – August 15 & 16

When: Friday, August 15 at 8 pm to Saturday, August 16 at 3 am PT.

What: OCLC is performing planned maintenance affecting ILLiad.

Impact: ILLiad may be intermittently unavailable during maintenance. You might not be able to submit or access your requests.

Thank you for your patience while we improve the site’s security, reliability, and performance. If you have questions about your requests, contact ill@westernu.edu.

EBSCO System Maintenance - August 1

EBSCO will be performing scheduled maintenance on Friday, August 1st starting at 3:00 AM and expected to last approximately 2 hours. During the maintenance window customers may lose access for a duration that is expected to last less than 10 minutes. Access should automatically restore once the maintenance is complete. 

This will effect the following products:

• Academic Search Elite
• EBSCO Discovery Service (search box on the library homepage)
• Alt HealthWatch
• Business Source Elite
• CINAHL
• EBSCO eBooks
• ERIC
• Health Source: Consumer Edition
• Health Source: Nursing/Academic Edition
• Newspaper Source
• PsycInfo
• Regional Business News

If you are have problems logging in after the maintenance window, please contact reference@westernu.edu.

PubMed and NCBI Database Maintenance - July 26

When: Saturday, July 26 starting at 3 am PT for 12 or more hours

What: NCBI will be taking all databases offline for website maintenance, including PubMed.

Impact: Starting at 3 am PT, maintenance will commence and is anticipated to last 12 or more hours. During this time, users may experience interrupted access or degraded performance across a range of NLM resources, including databases, search tools, submission systems, and programmatic services. Visit NCBI Insights for more information.

Other resources will be available on the Electronic Resources webpage and the Discovery Service search box on the library website.

Thank you for your patience while NCBI improves the site’s security, reliability, and performance. 

Contact: If you have questions about using electronic resources, contact reference@westernu.edu.

Wiley access issue

UPDATE: Wiley is back up and the link on the Electronic Resources page has been changed back to the proxied one. 7/2/25 12:50pm

Wiley Online Library is currently experiencing a Cloudflare error and is inaccessible via the proxy server both on and off campus. We have updated the link on the Electronic Resources page to go through OpenAthens. The provider is aware of the issue and is currently working on a solution. We will update this blog when access has been restored via the proxy server.