ScienceDirect Outage

UPDATE: 9/21 3:00pm - Access to ScienceDirect is now available

ScienceDirect appears to be having technical problems. When trying to access full text articles you will see the following message, "Sorry, your request can't be processed due to a system problem. Contact the Help Desk if the problem persists." We are checking with the vendor and will report back as soon as a resolution is reached.

EndNote Download Issues: UPDATE

Hello WesternU Community,

Users experiencing the 403 error while attempting to download EndNote should no longer see the error.  If you are receiving this or any other error downloading EndNote please contact the library

We thank you for your patience while this issue was resolved.

EndNote download issues

It has been reported that some people are experiencing a 403 error when trying to download EndNote. We are aware of the issue and the Information Technology department is looking into it. If you experience this error, please email reference@westernu.edu and we will notify you when the issue has been resolved.

Thank you for your patience as we try to fix this issue.

ScienceDirect Maintenance

Hello WesternU Community,

ScienceDirect will be unavailable August 25th beginning at 430am PST.  This outage is expected to last 19 hours but may be extended by the vendor. 

If you have questions, or experience issues accessing ScienceDirect content August 26th, please contact the library at reference@westernu.edu

Thank you!

Server Maintenance Downtime

Hello WesternU Community,

Tonight at approximately 830pm Technical Support will be performing a restart of the Library server as part of needed maintenance.  During this time the WUCatOnline Catalog, Renewing Books and Placing Holds electronically will be unavailable.  The downtime is expected to last no more than 10 minutes. 

Thank you for your patience while we improve our system!

Natural Standard

UPDATE: Access has been reinstated 8:40am 8/7/12

The Natural Standard database is currently unavailable. The provider has been contacted to reinstate our access.

WesternU Network Maintenance

Below is an email from WesternU Technical Support regarding a network outage 7/9/12 beginning at 6pm. The proxy server may be effected which would prevent access to the electronic resources during the downtime.

"Hello WesternU Faculty, Staff, and Students,

Tonight at 6:00 PM our network team will be performing maintenance on our networking equipment.  We may experience internet connectivity loss for brief periods of time during this maintenance. Services are expected to be fully restored within 1 hour.  During this time frame you may experience interruptions in internet connectivity lasting about 5 minutes in duration.

Thank you for your understanding in this matter. If you experience any issues post-maintenance window, please report them to TechSupport.

Thank You,

TechSupport"