Full Text links in Publication Finder not working

UPDATE: This issue has been resolved. 1/25/18 12:03pm

If using our eJournal search the date range and links to full-text are currently unavailable. Our vendor EBSCO is currently working on the issue.

If you are using a database like PubMed or EDS and click on our Full Text Finder button, you should be directed to full text.

If you have any problems finding articles, please contact the library at reference@westernu.edu.

We will update this blog as more information becomes available.

Increase in Interlibrary Loan Turnaround Time

Update: As of  3:06 p.m. on 1/23/18, business is resuming as usual and our interlibrary loan requests are being processed.  There should no longer be a delay in our turnaround time.

Due to the federal government shutdown, there may be an increase in our turnaround time for interlibrary loans.  You are welcome to continue to submit your requests, it just may take longer to receive them.  Thank you for your patience.

Booked access

UPDATE: As of 2:20 p.m. on 1/8/2018,  Booked is now available.

The Booked server is currently down. Technical Support is actively working on the issue. We will post updates as more information becomes available.

Thank you,
Library Support

Library Proxy server off-campus access

UPDATE: As of 9:10 am on 1/8/2018 the proxy server is now available off-campus

The proxy server is currently blocked off-campus. This is causing our electronic resources to be unavailable if you are off the WesternU Network and using the proxy server to log in remotely. Technical Support is actively working on the issue. We will post updates as more information becomes available. Electronic resources are available on-campus.

Thank you,
Library Support

Scheduled Network Outage, Wednesday, Nov. 22 7pm-9pm

The IT scheduled network outage on Wednesday, November 22nd will affect library resources during the two hour maintenance window from 7pm-9pm. Resources affected include electronic resources (due to the proxy server being hosted on the WesternU network), ILLiad, and logging into your account on the Library Online Catalog.

Update - ILLiad server migration

UPDATE 9/27/2017 - This issue is resolved.

The ILLiad migration is complete and you can once again submit article and book requests. Please update any ILLiad bookmarks you may have to the new URL https://westernu.illiad.oclc.org/illiad/logon.html.

Currently there is an issue with the ILLiad link on our Full-Text Finder service.

We hope to have this resolved by tomorrow.

If you have any problems with the ILLiad service, please contact the library at 909-469-5323 or email circ@westernu.edu.

Thank you for your patience.

Library Support

Pumerantz Library - ILLiad server downtime notice

Hello WesternU Community,

On Monday, September 25th  at 3:00 pm - Tuesday, September 26th at approximately 3:00 pm the Pumerantz Library will be performing a migration of our article request system ILLiad. During this time you will be unable to submit requests or retrieve requests from the ILLiad system. Electronic Resources on the Library’s webpages will be available during this outage.

If you have any questions or concerns, please contact the library at 909-469-5323 or email libsupport@westernu.edu.

Thank you for your patience while we improve our services.

Library Support

Harriet K. and Philip Pumerantz Library

libsupport@westernu.edu

909-469-5323