Anatomy.tv down

UPDATE: The error is no longer displaying and Anatomy.tv is working. 9/29/21 8:46 PM

Anatomy.tv is giving an ERR_EMPTY_RESPONSE error and will not load.  We are looking into the problem and will update this blog when it is resolved.

EZProxy Downtime

WesternU IT is performing an upgrade on the library’s EZProxy application during tonight’s (Friday, 8/20) IT monthly maintenance window from 6 p.m. to 8 p.m. PT.

This will affect access to the library’s Electronic Resources. You might not be able to access all resources. 

If you are not able to access Electronic Resources after 8 p.m., please contact libsupport@westernu.edu or submit the Report a Problem form.

We appreciate your patience while we improve our library systems.

Online Catalog (Enterprise) Maintenance

 SirsiDynix will perform system maintenance on the Pumerantz Library Online Catalog (Enterprise) (https://whsl.ent.sirsi.net/) on Friday, August 6. 

The catalog will be down for 20 to 30 minutes between 7:00 am and 8:00 am (PT). 

Electronic Resources will be available through the Library’s webpages (www.westernu.edu/library).

Thank you for your patience while we improve our library systems.

Library Catalog - Enterprise down for maintenance 7/22/21 9:00 PM

SirsiDynix will be performing database maintenance on our Library Catalog Enterprise. Expected downtime is 1 hour starting 7/22/21 at 9:00 PM PDT

Visible Body downtime

 Visible Body will be doing some maintenance to update security and stability issues on June 30th.  The downtime is scheduled to begin at 5:00 am PDT.  During the upgrade rollout, users will experience brief disruptions.  These disruptions are expected to last less than 30 minutes and might include: 

• Limited or no access to the web versions of Visible Body
• Inability to unlock new mobile downloads or extend the activation period of downloadable mobile apps
• Inability to create new Visible Body user accounts or access and sync current accounts

When the upgrades are done, all features will function as expected.  If you have any questions, please email reference@westernu.edu.

Anatomy.tv 3D Dentistry & 3D Leg, Ankle, and Foot 404 error

UPDATE: A fix has been implemented and the links are working again. 6/15/21 7:21 AM

The Anatomy.tv - 3D Dentistry & Anatomy.tv - 3D Leg, Ankle, and Foot modules go to a 404 error page when you click on the direct link from the E-Resources page.  You can click on the main Anatomy.tv link and navigate to the modules using the Titles tab, or close the window and click on the links from the E-Resources page again.  We are in contact with the vendor and will update this blog with any new information.

eBook search displaying titles we don't have access to

UPDATE: The problem has been fixed. 6/14/21 1:15 PM

When performing a search using the ebook tab on the library's homepage the results are displaying ebooks that the library does not own.  If there is a link that says "PDF Full Text" or "Full-text access for WesternU students, faculty, & staff" then we do have access to the ebook.  The image below shows an ebook we do not own.  There is no full text link to click on and the book cover is not displayed.

We will update this blog when the problem has been fixed.