Catalog 'My Account' Unavailable – December 12

When: Thursday, December 12 between 9 pm - 11 pm PT

What: SirsiDynix is completing system maintenance that will affect the library catalog.

Impact: You will not be able to place holds or renew items through the ‘My Account’ feature.

The Electronic Resources webpage and the Discovery Service search box on the library website will be available.

Thank you for your patience while we improve the site’s security, reliability, and performance. If you have questions about items you borrowed, contact circ@westernu.edu. 

Full Text Locator missing in Pumerantz Library Discovery Service & EBSCO databases

UPDATE: The Full Text Locator button is back. 12/12/24 6:50 am

Our Full Text Locator is missing in the Pumerantz Library Discovery Service (results from the search box on library homepage) and the EBSCO databases. This is the drop down box that says "Access options". We have contacted the vendor and hope to have it working again soon. In the meantime, you can follow the below instructions to find the materials you need.

• If the resource is an ebook, you can click on the title and scroll down to the "Online Access" link at the bottom of the page. 
• If the resource is a journal article, you will have to use the search box on the homepage and use the drop-down menu to select "EJournals" and search for the journal name. 
• If we have access, once on the journal page, navigate to the volume, issue, and page of the article. 
• If we do not have access, you can submit a request in ILLiad.

Databases like PubMed, Embase, and Web of Science are not affected and will still have the Full Text Locator as usual.

EBSCO databases affected:

• Academic Search Elite
• Alt HealthWatch
• Business Source Elite
• CINAHL
• Health Source: Consumer Edition
• Health Source: Nursing/Academic Edition
• Newspaper Source
• Regional Business News
• PsycInfo

We will update this blog when the problem has been fixed.

Catalog 'My Account' Unavailable - November 19

When: Tuesday, November 19, 2024 between 9 pm - 11 pm PT

What: SirsiDynix is completing system maintenance that will affect the library catalog.

Impact: You will not be able to place holds or renew items through the ‘My Account’ feature.

The Electronic Resources webpage and the Discovery Service search box on the library website will be available.

Thank you for your patience while we improve the site’s security, reliability, and performance. If you have questions about items you borrowed, contact circ@westernu.edu.

Discovery Search Box and Most EBSCO Databases Down

UPDATE: The discovery search box and databases are working again. 11/19/24 9:41 am

The Discovery search box on the library's homepage is not working. The problem is also affecting most of the EBSCO databases:

• Academic Search Elite
• Alt Health Watch
• Business Source Elite
• CINAHL
• EBSCO eBooks
• Health Source: Consumer Edition
• Health Source: Nursing/Academic Edition
• Newspaper Source
• Regional Business News

The resources not affected are:

• DynaMed
• PsycInfo
• eJournals search

EBSCO is aware of the problem and is working on it. We will update this blog with any updates.

Discovery Search box down

UPDATE: The discovery search box is working again. 11/15/24 12:33pm 

Our discovery search box on the library home page is currently down, except for the eJournals search. All other search options go to a 404 error page. We are working to get it back up. You can still search our databases directly. We will update this blog when it is fixed.

Proxy outage

UPDATE: The proxy server is back up. 10/29/24 2:29 PM

We have lost access to our Proxy Server due to an issue at the Pomona Campus. This means that all of our Electronic Resources are not able to be access remotely until the problem is fixed.  Technical Support is working on the issue and we will update this blog when access is restored.

Catalog Maintenance - November 11

When: Monday, November 11, 2024 - 1 am to 2 am PT

What: SirsiDynix is completing server maintenance that will affect the library catalog.

Impact: The catalog will be completely down. You will not be able to search or use any of the ‘My Account’ features like placing holds or renewing items.

The Electronic Resources webpage and the Discovery Service search box on the library website will be available.

Thank you for your patience while we improve the site’s security, reliability, and performance. If you have questions about items you borrowed, contact circ@westernu.edu.